Question 1

How are credits calculated?

Accepted Answer

Credit consumption is calculated based on video resolution, frame rate, duration, and processing mode (FAST or QUALITY). Higher resolution, higher frame rate, and longer videos consume more credits. QUALITY mode consumes more. You can preview the estimated credit cost before submitting each task.

Question 2

Can I change my subscription plan?

Accepted Answer

Absolutely! You can upgrade or downgrade anytime. Upgrades take effect immediately with prorated pricing; downgrades apply at the end of the current billing period.

Question 3

What if my credits run out too quickly?

Accepted Answer

You can choose a plan that better fits your usage. The Pro plan provides more credits and concurrent tasks. Each task displays the estimated credit cost before submission, helping you plan your usage.

Question 4

Will my data be retained after cancellation?

Accepted Answer

Your processing records and files are retained during the retention period, then automatically cleaned up. Consumed credits are non-refundable; unused credits remain valid until expiry.

Question 5

What payment methods are supported?

Accepted Answer

We accept major credit cards through our payment processor Creem, including Visa, Mastercard, American Express, and Discover. All payments are processed securely. Additional payment methods may be added in the future.

Question 6

Is there a free trial?

Accepted Answer

Yes! The Free tier provides 200 credits per 30-day cycle, no credit card required. You can try core features including 720p HD processing. Upgrade anytime to unlock 1080p FHD, longer videos, and concurrent processing.

Question 7

Do unused credits roll over?

Accepted Answer

Credits do not roll over. Both free and paid plan credits are valid for the current billing period and reset at the end of each cycle. We recommend using your credits within each cycle to maximize value.

Question 8

Can I cancel my subscription anytime?

Accepted Answer

Yes. You can cancel your subscription in Account Settings > Subscription. Cancellation takes effect at the end of your current billing period; immediate cancellation is not supported. You retain full access until then, and unused credits remain valid until the end of the period.

Question 9

Do you offer discounts for annual subscriptions?

Accepted Answer

Currently, only monthly billing is available for Lite and Pro plans. Annual and quarterly billing options with discounted rates are planned for the future. Subscribe to our newsletter or follow our updates for announcements.

Question 10

Can I get a refund?

Accepted Answer

We offer a 14-day money-back guarantee for first-time subscriptions, provided that actual usage does not exceed 10% of the plan's credit allocation. Refunds are processed to the original payment method within 5-10 business days. See our Refund Policy for full details.

Question 11

Do you offer invoices for my purchases?

Accepted Answer

Yes. The system does not directly provide invoice download. You can view and download invoices through the Creem Customer Portal, accessible from Account Settings > Subscription. Invoices for all transactions are available in the portal.

Question 12

What happens to my videos if I downgrade?

Accepted Answer

Downgrades apply at the end of your current billing period. You retain access to your current plan's features until then. After downgrade, new videos are processed according to the new plan's limits, but previously processed videos remain accessible during the retention period.

Question 13

Can I upgrade from free to paid plan?

Accepted Answer

Yes. Upgrade anytime in Account Settings > Subscription. Your paid plan starts immediately. Upon upgrade, free credits are reset to zero, and the paid plan's credits become available immediately.

Question 14

Will my video data be stored?

Accepted Answer

Original uploads are automatically deleted within 1 day, and processed outputs are retained for 3-14 days depending on your plan before permanent deletion. We never use your videos to train AI models, and all data is automatically cleaned up after the retention period.

Question 15

Are prices inclusive of taxes?

Accepted Answer

Prices shown on the pricing page exclude applicable taxes. Depending on your country or region, taxes such as VAT, GST, or sales tax may be added at checkout. The final price including tax is displayed before payment confirmation.

Feature	Free	Lite	Pro
Basic Watermark Removal
Enhanced Repair	—	—	—
Max Output Resolution	720P	1080P	1080P
Max Video Duration	1 min	3 min	10 min
Max File Size	200 MB	500 MB	2048 MB
Daily Task Limit	2/day	10/day	Unlimited
Credits	200 Credits	3000 Credits	10000 Credits
Max Concurrent Tasks	1	2	20
Output Watermark	No	No	No
Result Retention	3 days	7 days	14 days
Task Priority	Low	Medium	High

Pricing & Plans - Video Watermark Remover | UnMark

Frequently Asked Questions