Question 1

How does the watermark removal work?

Accepted Answer

Our AI analyzes the video and intelligently removes watermarks while preserving the original quality.

Question 2

What video formats are supported?

Accepted Answer

We currently support MP4 and MOV formats. For best results, we recommend MP4 with H.264 or H.265 codec.

Question 3

How long does processing take?

Accepted Answer

Processing time depends on video length and resolution. A typical 1-minute 1080p video processes in 2-5 minutes. Longer videos take proportionally more time.

Question 4

Can I cancel my subscription?

Accepted Answer

Yes. You can cancel your subscription in Account Settings > Subscription. Cancellation takes effect at the end of your current billing period; immediate cancellation is not supported. You retain full access until then.

Question 5

Is there a free trial?

Accepted Answer

Yes! The Free tier provides 200 credits per 30-day cycle, no credit card required. You can try core features including 720p HD processing. Upgrade anytime to unlock more.

Question 6

What video resolutions are supported?

Accepted Answer

UnMark currently supports resolutions up to 1080p Full HD (1920x1080). Free tier supports up to 720p HD, while Lite and Pro plans support up to 1080p FHD. Lower resolutions (480p, 720p) are also fully supported.

Question 7

Can I remove watermarks from specific regions only?

Accepted Answer

UnMark uses automatic AI detection to identify watermark regions. The AI analyzes each frame and intelligently detects watermark areas without requiring manual selection, making the process fast and user-friendly.

Question 8

How do I download my processed video?

Accepted Answer

After processing completes, a download button appears on the task page. Click it to save the video to your device. The download link remains valid during your plan's retention period: 3 days (Free), 7 days (Lite), 14 days (Pro). Original uploads are deleted within 1 day.

Question 9

Why did my video processing fail?

Accepted Answer

Common causes include: corrupted source file, unsupported codec, file size exceeding your plan limit, or network interruption during upload. Try re-encoding the video to MP4 (H.264) or contact support with the task ID.

Question 10

Can I process multiple videos at once?

Accepted Answer

Yes. Concurrent processing depends on your plan: Free supports 1 concurrent task, Lite supports 2, and Pro supports 3 concurrent tasks. You can queue multiple videos for processing based on your plan's concurrency limit.

Question 11

Does UnMark add its own watermark to processed videos?

Accepted Answer

No. UnMark never adds any watermark, logo, or branding to your processed videos. The output is clean. However, commercial use of processed output is subject to your plan's terms: Free, Lite, and Pro plans are for personal use only.

Question 12

How do I reset my password?

Accepted Answer

Click 'Forgot Password' on the login page, enter your email, and we will send a 6-digit verification code to your email. The code is valid for 10 minutes. If you don't receive the email, check your spam folder or contact support.

Question 13

Can I delete my account?

Accepted Answer

Yes. Go to Account Settings > Privacy > Delete Account. Account deletion is permanent and removes all your data including videos, history, and subscription. This action cannot be undone.

Question 14

Is my video data secure?

Accepted Answer

Yes. All videos are encrypted in transit (TLS 1.3) and at rest (AES-256). Processing happens in isolated containers. Original uploads are deleted within 1 day, and processed outputs are retained only for your plan's retention period (3-14 days) before permanent deletion.

Question 15

Does UnMark work on mobile?

Accepted Answer

Yes. UnMark is fully responsive and works on iOS and Android browsers. You can upload, process, and download videos directly from your mobile device.

Question 16

What happens to my videos after the retention period?

Accepted Answer

After your plan's retention period expires (3-14 days depending on your plan), both the original upload and the processed output are permanently deleted from our servers. This automatic cleanup ensures your data is not retained longer than necessary.

Question 17

Can I get an invoice for my subscription?

Accepted Answer

Yes. The system does not directly provide invoice download. You can view and download invoices through the Creem Customer Portal, accessible from Account Settings > Subscription. Invoices for all transactions are available in the portal.

Question 18

How do I contact customer support?

Accepted Answer

You can reach our support team via the Contact Us page or email. We offer email support for all users and typically respond within 1-2 business days. For urgent issues, please include detailed information including task ID if applicable.

Question 19

Does UnMark comply with GDPR and CCPA?

Accepted Answer

Yes. UnMark complies with both GDPR and CCPA. You can request data access, deletion, or export at any time. We do not sell personal data. See our Privacy Policy for details.

Question 20

What are the system requirements?

Accepted Answer

UnMark is a web-based application that runs in any modern browser (Chrome, Firefox, Safari, Edge). You need a stable internet connection for uploading and downloading videos. No software installation is required. JavaScript must be enabled.

Support

Frequently Asked Questions

Account

Payment

Technical

Contact Us