Question 1

What is UnMark?

Accepted Answer

UnMark is an AI-powered video watermark removal platform that uses advanced deep learning models to intelligently remove watermarks, logos, and overlays from videos while preserving the original quality. You upload any video file (from TikTok, Instagram, YouTube, or other sources) and our AI automatically detects and removes watermarks.

Question 2

How does UnMark remove watermarks from videos?

Accepted Answer

UnMark uses state-of-the-art computer vision and deep learning models trained on millions of video frames. The AI analyzes each frame, identifies watermark regions, and intelligently reconstructs the underlying content using inpainting and temporal consistency techniques, resulting in seamless watermark removal.

Question 3

Is UnMark free to use?

Accepted Answer

Yes, UnMark offers a free tier with 200 credits per 30-day cycle, no credit card required. For higher volume or commercial use, we offer flexible subscription plans starting at $9.9/month. See our pricing page for details.

Question 4

What makes UnMark different from other watermark removers?

Accepted Answer

UnMark stands out with its AI-first approach, delivering superior quality on complex watermarks, support for up to 1080p Full HD resolution, concurrent processing, automatic deletion of videos after a retention period, no added watermarks on output, and a privacy-first architecture compliant with GDPR and CCPA.

Question 5

Do I need to install any software?

Accepted Answer

No. UnMark is a fully web-based application that runs in your browser. There is nothing to download or install. It works on desktop and mobile devices with a modern browser.

Question 6

Can UnMark remove any type of watermark?

Accepted Answer

UnMark can remove most common watermark types including static logos, semi-transparent overlays, dynamic watermarks, platform branding (TikTok, Instagram, YouTube), and text overlays. Extremely complex watermarks covering large areas with motion may have reduced effectiveness.

Question 7

Will the processed video have the same quality?

Accepted Answer

Yes. UnMark preserves the original resolution, frame rate, and audio quality. Our AI reconstructs watermark regions at pixel level, so the output is virtually indistinguishable from the original. We support up to 1080p Full HD without downscaling.

Question 8

How long are processed videos stored?

Accepted Answer

Retention depends on your plan: original uploaded files are deleted within 1 day(s), while processed output files are retained for 3 days (Free), 7 days (Lite), 14 days (Pro). You can download the result anytime within the retention window.

Question 9

Can I use UnMark on mobile devices?

Accepted Answer

Yes. UnMark is fully responsive and works on iOS and Android browsers. You can upload videos from your phone, process them, and download the results directly to your device.

Question 10

What languages does UnMark support?

Accepted Answer

UnMark currently supports English and Chinese (Simplified) for the interface. The AI watermark removal works regardless of the video's spoken language, and we are expanding interface localization based on user demand.

Question 11

What video formats does UnMark support?

Accepted Answer

UnMark currently supports MP4 and MOV formats. For best results, we recommend MP4 with H.264 or H.265 codec. Output is delivered in MP4 format for maximum compatibility.

Question 12

What is the maximum video file size?

Accepted Answer

The maximum file size depends on your plan: Free tier supports up to 200MB per video, Lite plan supports up to 500MB, and Pro plan supports up to 2GB. Larger files can be split or compressed before upload.

Question 13

What is the maximum video resolution supported?

Accepted Answer

UnMark currently supports resolutions up to 1080p Full HD (1920x1080). Free tier supports up to 720p HD, while Lite and Pro plans support up to 1080p FHD. Lower resolution videos (480p, 720p) are also fully supported. Higher resolutions like 2K and 4K may be supported in future plans.

Question 14

How long does video processing take?

Accepted Answer

Processing time depends on video length, resolution, and complexity. A typical 1-minute 1080p video processes in 2-5 minutes. Longer videos take proportionally more time. Pro plan benefits from priority processing with faster turnaround.

Question 15

Can I process multiple videos concurrently?

Accepted Answer

Yes. Concurrent processing depends on your plan: Free supports 1 concurrent task(s), Lite supports 2, and Pro supports 5 concurrent tasks. This allows you to queue multiple videos for processing without waiting for each to finish.

Question 16

What video codecs does UnMark support?

Accepted Answer

UnMark supports H.264 and H.265 (HEVC) codecs, which cover the vast majority of modern video files. If your video uses a different codec, we recommend re-encoding it to H.264 before uploading for best compatibility and processing performance.

Question 17

Can UnMark remove watermarks from specific regions only?

Accepted Answer

UnMark uses automatic AI detection to identify watermark regions. The AI analyzes each frame and intelligently detects watermark areas without requiring manual selection, making the process fast and user-friendly.

Question 18

What AI technology does UnMark use?

Accepted Answer

UnMark uses deep learning models for spatial feature extraction, temporal consistency across frames, and generative inpainting for content reconstruction. The AI automatically detects watermark regions and reconstructs the underlying content with pixel-level precision.

Question 19

How do I get technical support?

Accepted Answer

You can reach our support team through the Contact page (available in the footer). We offer email support for all users. For urgent issues, please include detailed information about your problem, including task ID if applicable. Our team typically responds within 1-2 business days.

Question 20

Does UnMark work offline?

Accepted Answer

No. UnMark is a cloud-based service that requires an internet connection. The AI processing runs on specialized GPU clusters that cannot be replicated on local devices, which is why we can deliver high-quality results quickly.

Question 21

How do I create an account?

Accepted Answer

Click the 'Sign Up' button on the homepage, enter your email and password, or use Google OAuth for one-click registration. After verifying your email, you can start using UnMark immediately with 200 free credits per 30-day cycle.

Question 22

Can I delete my account?

Accepted Answer

Yes. Go to Account Settings > Privacy > Delete Account. Account deletion is permanent and will remove all your data including videos, history, and subscription. This action cannot be undone.

Question 23

What happens to my videos if I delete my account?

Accepted Answer

All your uploaded videos, processed outputs, and account data are permanently deleted from our servers within 7 days of account deletion. This complies with GDPR and CCPA right-to-be-forgotten requirements.

Question 24

Can I use UnMark without an account?

Accepted Answer

An account is required to use UnMark. This allows us to provide secure processing, manage credits, and comply with content authorization requirements. Free accounts are available with 200 credits per 30-day cycle, no credit card required.

Question 25

How do I reset my password?

Accepted Answer

Click 'Forgot Password' on the login page, enter your email, and we will send a 6-digit verification code to your email. The code is valid for 10 minutes. If you don't receive the email, check your spam folder or contact support.

Question 26

How are credits calculated?

Accepted Answer

Credit consumption is based on video resolution, frame rate, duration, and processing mode (FAST or QUALITY). Higher resolution, higher frame rate, and longer videos consume more credits. You can preview the estimated credit cost before submitting each task.

Question 27

Can I change my subscription plan?

Accepted Answer

Yes. You can upgrade or downgrade anytime. Upgrades take effect immediately with prorated pricing; downgrades apply at the end of the current billing period. Manage your plan in Account Settings > Subscription.

Question 28

Can I cancel my subscription?

Accepted Answer

Yes. You can cancel your subscription in Account Settings > Subscription. Cancellation takes effect at the end of your current billing period; immediate cancellation is not supported. You retain full access until then, and unused credits remain valid until the end of the period.

Question 29

Do unused credits roll over?

Accepted Answer

Credits do not roll over. Both free and paid plan credits are valid for the current billing period and reset at the end of each cycle. This applies to monthly subscriptions. We recommend using your credits within each cycle to maximize value.

Question 30

What payment methods are accepted?

Accepted Answer

We accept major credit cards through our payment processor Creem, including Visa, Mastercard, American Express, and Discover. All payments are processed securely. Additional payment methods may be added in the future.

Question 31

Can I get a refund?

Accepted Answer

Yes. We offer a 14-day money-back guarantee for first-time subscriptions, provided that actual usage does not exceed 10% of the plan's credit allocation. Refunds are processed to the original payment method within 5-10 business days. See our Refund Policy for full details.

Question 32

Do you offer discounts for annual subscriptions?

Accepted Answer

Currently, only monthly billing is available for Lite and Pro plans. Annual and quarterly billing options with discounted rates are planned for the future. Subscribe to our newsletter or follow our updates for announcements.

Question 33

Is there a free trial?

Accepted Answer

Yes. The Free tier provides 200 credits per 30-day cycle with no credit card required. You can try core features including 720p HD processing. Upgrade anytime to unlock 1080p FHD, longer videos, and concurrent processing.

Question 34

Can I upgrade from free to paid plan?

Accepted Answer

Yes. Upgrade anytime in Account Settings > Subscription. Your paid plan starts immediately. Upon upgrade, free credits are reset to zero, and the paid plan's credits become available immediately.

Question 35

Do you offer invoices for my purchases?

Accepted Answer

Yes. The system does not directly provide invoice download. You can view and download invoices through the Creem Customer Portal, accessible from Account Settings > Subscription. Invoices for all transactions are available in the portal.

Question 36

Is my video data secure?

Accepted Answer

Yes. All videos are encrypted in transit (TLS 1.3) and at rest (AES-256). Access is restricted to authenticated users, and processing happens in isolated containers. Original uploads are deleted within 1 day, and processed outputs are retained only for your plan's retention period (3-14 days) before permanent deletion.

Question 37

Does UnMark comply with GDPR?

Accepted Answer

Yes. UnMark complies with the EU General Data Protection Regulation (GDPR). We process data lawfully, minimize collection, honor data subject rights (access, deletion, portability), and have a Data Processing Agreement (DPA) available for review.

Question 38

Does UnMark comply with CCPA?

Accepted Answer

Yes. UnMark complies with the California Consumer Privacy Act (CCPA). California residents can request disclosure of personal information collected, deletion of their data, and opt-out of data sales. We do not sell personal data.

Question 39

Can I use processed videos commercially?

Accepted Answer

You are responsible for ensuring you have the rights to process and use the videos. Commercial use of processed output is subject to your plan's terms: Free, Lite, and Pro plans are for personal use only. You must have proper authorization for the source content. See our Terms of Service for details.

Question 40

What is UnMark's DMCA policy?

Accepted Answer

UnMark respects intellectual property rights and complies with the Digital Millennium Copyright Act (DMCA). If you believe your copyrighted content was processed without authorization, submit a DMCA takedown notice. See our DMCA Policy page for the procedure.

Question 41

Can UnMark remove TikTok watermarks?

Accepted Answer

Yes. UnMark is optimized to remove TikTok watermarks including the platform logo and username overlay. Simply upload your TikTok video, and our AI will automatically detect and remove the watermark while preserving the video content.

Question 42

Can UnMark remove Instagram watermarks?

Accepted Answer

Yes. UnMark removes Instagram watermarks including the Reels logo and username overlay. Upload your Instagram video, and the AI handles the rest. Both Instagram Reels and Story videos are supported.

Question 43

Can UnMark remove YouTube Shorts watermarks?

Accepted Answer

Yes. UnMark removes YouTube Shorts watermarks including the platform branding and channel name. Upload your Shorts video file, and our AI will process it while maintaining the original quality. UnMark processes any uploaded video file regardless of the source platform.

Question 44

Can UnMark remove watermarks from downloaded videos?

Accepted Answer

Yes. UnMark processes any uploaded video file regardless of source. If you have a downloaded video with watermarks from any platform, upload it in a supported format (MP4 or MOV) and our AI will remove the watermarks.

Question 45

Can UnMark remove watermarks from live streams?

Accepted Answer

UnMark processes pre-recorded videos, not live streams in real-time. If you have a recorded live stream with watermarks, upload the recording and our AI will remove the watermarks. Real-time live stream processing is not currently supported.

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