Last Updated: 2026-05-29
This Refund and Cancellation Policy ("Policy") describes the terms and conditions under which UnMark provides refunds for paid subscription services and how you may cancel your subscription. It supplements Section 6 (Payment, Billing, and Automatic Renewal) and Section 7 (Refund Policy) of our Terms of Service. By purchasing a paid plan, you agree to this Policy.
All UnMark paid subscription plans are auto-renewing by default. This means that unless you cancel your subscription before the end of the current billing period, your subscription will automatically renew for the same duration at the then-current price, and your payment method on file will be charged accordingly. The renewal charge date and amount are displayed in your account's billing section at least 7 days prior to renewal. You acknowledge and agree that UnMark does not provide prorated refunds for unused portions of a billing period upon cancellation during the term, except as otherwise provided in this Policy or as required by applicable law. This disclosure is made in compliance with California Automatic Renewal Law (CA ARL), Cal. Bus. & Prof. Code § 17600 et seq.
We offer a 14-day money-back guarantee for first-time paid subscribers, subject to the following conditions: (a) The purchase must be your first subscription to any UnMark paid plan (excluding upgrades from one paid plan to another, which are not considered first-time purchases); (b) Your refund request must be submitted within 14 calendar days of the initial purchase date; (c) Your total usage of plan credits during the refund period must not exceed 10% of the plan's allocation. If you meet all three conditions, you are eligible for a full refund of the subscription fee paid. This guarantee applies only to the initial subscription charge and does not extend to renewal payments or upgrades.
Refunds will not be issued under the following circumstances: (a) More than 14 calendar days have elapsed since the initial purchase; (b) The purchase is a renewal of an existing subscription; (c) The purchase is an upgrade from one paid plan to another; (d) Your usage has exceeded 10% of the plan's allocation during the refund window; (e) Your account has been suspended or terminated for a violation of our Terms of Service (Section 5: Prohibited Conduct); (f) The refund request is submitted in bad faith, is fraudulent, or constitutes an abuse of the refund process (as determined by UnMark in its reasonable discretion); (g) You are requesting a refund for a partial billing period or for unused credits remaining at the time of cancellation (except as required by applicable law).
You may cancel your subscription at any time, for any reason, with the following effects: (a) To cancel, log into your UnMark account, navigate to Account Settings → Billing → Subscription, and select "Cancel Subscription"; (b) Upon cancellation, your subscription will remain active until the end of the current billing period — you will continue to have full access to all plan features during this time; (c) At the end of the billing period, your subscription will not renew, and your account will be downgraded to the Free tier; (d) No further charges will be applied following cancellation; (e) You will retain access to your account and previously generated outputs even after downgrading to the Free tier. Cancellation of your subscription does not automatically entitle you to a refund of fees already paid for the current billing period, unless you meet the refund eligibility criteria in Section 2 above. We recommend canceling at least 24 hours before your next billing date to avoid an unintended renewal charge.
To request a refund, follow these steps: (1) Log into your UnMark account; (2) Navigate to Settings → Subscription Management; (3) Select "Request Refund" and provide a brief explanation; (4) Our team will review your request within 2-3 business days; (5) If approved, the refund will be issued to your original payment method within 5-10 business days. The exact timing depends on your payment provider's processing times. For any questions regarding refunds or cancellations, contact us at support@mail.unmarkvideo.com.
If you believe a charge was made in error, we encourage you to contact us before initiating a chargeback or payment dispute with your bank or card issuer. We are committed to resolving billing issues promptly and fairly. However, if you initiate a chargeback or payment dispute without first contacting us, UnMark reserves the right to suspend your account pending resolution of the dispute. Accounts associated with frivolous or fraudulent chargebacks may be permanently terminated in accordance with Section 10 (Termination) of our Terms of Service.
